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Computer Telephone Integration

Computer Telephone Integration

Telephone System CRM
  Most businesses now heavily rely on computer telephone integration, also referred to as "CTI", this technology allows interactions on a telephone and a computer to be integrated or coordinated. As contact channels have expanded from voice to include email, web, and fax, SBC telephone systems now include click to dial PC integration. Some of the many CTI functions include: Call information display, caller's number, callers name, number dialed, Screen population on answer, Phone control, call answer, hang up, hold, conference, etc...    

Using our highly intuitive unified communications solution that blends easy point and click telephony together with presence, availability, CRM integration, visual voice messaging and a variety of collaboration tools will simplify and enhance real-time communications for your business. 

   
  Key features include    
Call History Reports                               
Point and Click Call Control
Presence Functionality
Call Park / Park Retrieve
Click to Dial
Contact Search by Group
Automatic Presence Change
Instant Messaging (Chat)
Integration with Microsoft® Outlook®
Fast & Efficient Call Handling

Call History, Calls Made, Calls Missed
Incoming Call Popup
CRM Integration  

CRM Integration   


With CRM for Panasonic, every employee's productivity can be increased. For instance, the caller's phone number and other relevant data can be shown on screen before the call is answered. Telephone numbers for contacts can also be searched and dialled directly from within your CRM application. Common elements of integration include:     
     
  Caller Preview
Displays the caller's name in the Preview or Phone window when a match against it
is found in the integrated application(s).
Go Connect provides a common level of integration elements across a range of popular business applications. Common elements of integration include: 
Caller Preview
Displays the caller's name in the Preview or Phone window when a match against it is found in the integrated application(s).
Contact Popping
Click the application's icon in the Phone or Preview window and the caller's contact record is displayed directly in the source application.
Contact Searching
Enables you to concurrently search many supported CRMs plus the built-in Shared Address Book and to click to dial from the results.
Click to dial
Makes it possible to dial directly from the application. The exact method varies between applications. 
The list below provides more details (including the required license type) of our currently supported popular integrations that can be installed and easily configured by the end user. 

Contact Searching
Enables you to concurrently search many supported CRMs plus the built-in Shared Address Book and to click to dial from the results.

Click to dial
Makes it possible to dial directly from the application. The exact method varies between applications. 

Contact Popping
Click the application's icon in the Phone or Preview window and the caller's contact record is displayed directly in the source application.
                                                                 

 

  The list below provides more details of currently supported popular integrations that can be easily installed and easily configured with your new telephone system.
   
  Standard CRM applications
 
Application More Info
Social Networking Social Networking  logo Click here
ACT! ACT!  logo Click here
ConnectWise ConnectWise  logo Click here
eGroupware eGroupware  logo Click here
GoldMine GoldMine  logo Click here
Google Contacts Google Contacts  logo Click here
Google Places Google Places  logo Click here
LDAP LDAP  logo Click here
Lotus Notes Lotus Notes  logo Click here
Maximizer Maximizer  logo Click here
Microsoft Access Microsoft Access  logo Click here
Microsoft Dynamics CRM Microsoft Dynamics CRM  logo Click here
Microsoft Dynamics NAV Microsoft Dynamics NAV  logo Click here
Microsoft Outlook Microsoft Outlook  logo Click here
National Directories National Directories  logo Click here
NetSuite NetSuite  logo Click here
Sage 50 Accounts (US Edition) Sage 50 Accounts (US Edition)  logo Click here
Sage 50 Accounts (UK Edition) Sage 50 Accounts (UK Edition)  logo Click here
Sage CRM Sage CRM  logo Click here
Salesforce Salesforce  logo Click here
SalesLogix SalesLogix  logo Click here
SugarCRM SugarCRM  logo Click here
SuperOffice SuperOffice  logo Click here
vTiger vTiger  logo Click here
Zoho Zoho  logo Click here
Other databases Other databases  logo Click here
Contact SBC - tel: 01264 336644

 

News

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