Display up to the second information on staff telephone activity
You simply pick which panels you want to use. You can create and customise your own combination of leader boards, news headlines or CRM information with additional summary panels, there is no limit to the permutations that can be achieved.
Populating display boards
Display boards are populated by 'Stats points' which can be placed anywhere in your directory. You can choose the site, group or user you want the statistics to encompass.
Alternatively you may want to select what you want the subject of the statistics to be. The subjects you can choose from include users, user groups, channels, channel groups, dialled number, CLI, chargeband, destination, half-hour time slot and account code.
To save on resources, you can also select the call types you want to exclude from any stats point. Stats points can be set to automatically refresh at predetermined times e.g. Daily at 08:00, weekly starting or monthly starting on whatever date you choose.
You may have more than one stats point at any point in your directory e.g. If you wanted to collect both daily and weekly stats for any particular team.
Customising display boards
Display boards are completely customisable. As well as allowing you to define exactly what combination of panels are displayed, you can also define font sizes, colours, and panel refresh rates etc.
You can drag panels around the screen and reorganise the layout in seconds. You can import external data via a live feed.
You have additional options that make your display boards even more customisable e.g. You can temporarily hide columns. This would be ideal if you were running a telesales campaign one afternoon and only wanted to show outgoing calls.
Label panel
Label panels allow you to put meaningful labels on your Display Boards. Label panels can also contain logos, pictures or even the date and time.
Leaderboard panel
Leaderboard panels allow you to order and display results for your site or team. Results can be positioned in either ascending or descending order based on any of the columns displayed.
Summary panel
Summary panels allow you to display key information clearly and concisely. As with all panels, the background colour, text, font size etc are completely customisable.
RSS panel
Provide your teams with up to the second information on any subject by adding the relevant RSS feed.
You can include web panels if you'd like to incorporate a standard web page into your display Bboard.
TIM Plus, and TIM Enterprise do not place any limit on the number of display boards you are allowed. You can even set up more than one display board for any specific area of your organisation e.g. You may want two display boards on your telesales team - one showing daily stats and one weekly stats. You may even want to combine the results in a single display board.
Display board costing
There is no cost for adding display boards in TIM Plus, and TIM Enterprise. You will however have to provide the physical screens required to display the information on if you do not want to access purely from your web browser.
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