Increase your staff productivity with computer telephone integration
Most businesses now heavily rely on computer telephone integration, also called CTI; this technology allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, email, etc.) with computer systems. Some of the many CTI functions include: Call information display, caller's number, callers name, number dialed, Screen population on answer, Phone control, call answer, hang up, hold, conference, etc..
Using our highly intuitive unified communications solution that blends easy point and click telephony together with presence, availability, Microsoft Outlook® integration, visual voice messaging and a variety of collaboration tools to simplify and enhance real-time 
communications for your business.
Key features include:
- Point and Click Call Control
- Call History
- Click to dial
- Rich Availability and Presence Functionality
- Team Collaboration Tools
- Contact Search by “Group”
- Automatic Presence Change
- Integrates with LDAP server
- Instant Messaging (Chat)
- Chat Proceeding Indication
- Chat Call back
- Visual Voice Messaging with built-in VMA module
- Integration with Microsoft® Outlook® 2003/2007
- Door Phone and Sensor Control
- Call History, Calls Made, Calls Missed
- Call Centre Features
- Agent Login/Logout and Wrap-up
- Supervisor Group Call Monitoring and Management
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